May 8, 2020
Dear Kids Pediatric Dentistry Family,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last couple of months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office is following infection control recommendations made by the American Dental Association (ADA), U.S. Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA), and the Texas Dental Association (TDA). We follow the guidelines and mandates set by these agencies, so we are up to date on any new rulings or guidance that may be issued. We do this to make sure our infection control procedures are current and adhere to each of these agencies’ recommendations.
You will see some changes when it is time for your next appointment. These changes were necessary for compliance with federal, state, and local government-issued mandates and guidelines, as well as to protect the health and wellbeing of our patients and staff. For example:
- Our office will communicate with you by phone prior to the appointment to ask important screening questions. This is a required screening call. If we are unable to reach you, please return our call prior to your child’s appointment. This will ensure we are able to see your child for his/her scheduled appointment.
- If your child or someone in your house has become sick prior to the appointment, please call the office to reschedule. We will not be able to see your child for treatment.
- Please consult your calendars and note appointment dates and times to ensure you will be able to make your confirmed appointments. Due to the limited availability of appointments, last-minute cancellations (less than 24 hours) and no- shows will incur a charge of $35.00.
- Please provide/verify the name and phone number of the parent/guardian bringing your child. This information will be used to allow access to the office.
- To reduce face-to-face interactions, credit card information will be collected at the Pre-Appointment Screening call. Receipts can be mailed/emailed after the appointment upon request.
- Checkup and treatment appointments can be made by real-time text or by phone after the appointment.
- If someone other than the parent/guardian is coming with your child, please make sure we have an electronically signed consent form 24 hours prior to treatment. We will be unable to see your child without it.
- Yearly medical updates will be sent to you prior to the appointment. Please fill out and return them electronically to the office at least 24 hours prior to the appointment. Paperwork will not be given at the appointment.
- Once you arrive at the office, please stay inside your car and give us a text or call. We will notify you when we are ready for your appointment and meet you at the entrance to escort you in. Please keep a safe distance from other people.
- Please only bring your keys inside the building. Leave bags, phones, purses, and all other items in your vehicle. You will not be able to bring them to the office.
- Please make sure you wear a face mask (cloth or disposable) at all times while you are in the office. Children from the ages 3 and up, are required to wear one according to the CDC. Please let us know if this becomes an issue with your child.
- We will check both the accompanying parent and the child’s temperature upon entering the office. If either of you has a fever, you will not be permitted in the office for treatment.
- Screening questions will be asked again upon arrival. If the answer is yes to any question you will not be permitted to enter the office.
- We will ask you to use a hand sanitizer upon entering the office. Hand sanitizer is available in the reception area and other places in the office for you to use as needed.
- Please only bring the child/children to the office who have an appointment(s) at the specified time – no other companions or friends are allowed.
- You will notice our waiting room will no longer offer magazines, children’s toys and so forth since those items are difficult to clean and disinfect.
- Appointments will be scheduled to allow for social distancing between patients. Unfortunately, this will limit the number of patients we will be able to see in one day.
- Due to COVID-19, we are required to allow additional time between patients to reduce the number of patients in the reception area and/or office at any given time.
- All dental staff members will be screened twice a day prior to seeing patients for signs of illness.
- All dental staff members have undergone dental training specific to the procedures and guidelines for COVID-19 set forth by the CDC, OSHA, ADA, and state and local authorities.
- In order to be compliant with current regulations, staff members are now required to wear PPE (Personal Protection Equipment) at all times. This is for the safety of our patients and staff.
- Please inform the office should your child show any signs or symptoms of COVID-19 for up to 14 days after the dental appointment.
Our office will open May 11th, 2020 with these guidelines in place to assure we are keeping 6 feet of distance between patients. Please be patient with us as we work to navigate through these tough times.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, every patient, and our staff, safe in our practice. You can call us at (972) 727-0011.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Kids Pediatric Dentistry